Posts in Category: Inmate Communication App

Securus Technologies – Emphasizing on Providing Excellent Customer Service

It is important for the correctional facilities to use advanced technology to changing times to keep them updated and to perform efficiently. Technology is playing a significant role in just about every industry one can name, and correctional industry is no different. Securus Technologies is one of the most renowned and highly respected firms that offers a comprehensive range of services to the correctional facilities. The company provides inmate communication services, prison technology, parolee tracking system, government information management solutions, and more.

The company recently announced the launch of the video visitation service that would allow the inmates to talk as well as see their family and friends through the means of a smart device. It would ensure that the families who stay far away from the correctional facilities do not have to travel all the way to the prison frequently and can still see the inmate member easily on a regular basis. Securus Technologies is known to emphasize on the customer service and has one of the best customer services in the industry. In a recent Gold Stevie Award ceremony, Securus Technologies bagged the award for the best customer service training team.

It shows the commitment of the company to ensure that its customer service remains top of the line and that each and every queries and grievances of the customers are resolved at the earliest. Securus Technologies’ services reach out to more than 1.2 million prisoners at the moment, and in the days to come, the figure is expected to rise significantly. The company’s services are also highly appreciated by the law enforcement officers, who frequently write to the company admiring their services. The content of the letters written by the law enforcement officers were recently shared by the company in a media release. It helped showcase how the company’s prison technology services are contributing towards building a safer community.



Securus Technologies with GTL’s technology platforms

At present circumstances, lion’s share of individuals know about GTL’s innovation as they used to utilize less productive, more seasoned, principally commence based frameworks, less centralized storage and processing frameworks. Securus works its household based-call facility that is staffed by Securus specialists. Some time recently, GTL demonstrated how the organization outsourced a bigger number of its customer benefits. Nevertheless, affirmed data demonstrated how the organization incorporated call answer execution of 600% when contrasted with GTL. Then again, Securus uses experienced and trained field specialists as contrasted with GTL. That is when contracting a large portion of the duties to non-laborers who might not have a comparable personal stake to serve clients in like way.

All the more in this way, Securus has set up the greatest Voice Over Internet Protocol Corrections stage for bringing over the world. The VOIP stage offers customers with routine redesigning of programming that allows new services and products to be disseminated consistently to each customer at a reasonable cost and in an easier manner. That is contrasted with the GTL’s obsolete platforms. Larger part of customers who connected GTL are at present utilizing Securus stage and many have affirmed how the organization’s innovation including client administration is much better compared to the order system of GTL. That is from clients who have engaged with both platforms.

Securus Technologies has its working facilities headquartered in Dallas, Texas and is as of now serving more than 3,450 customers who involve: enforcing of law, corrections agencies & public safety, including more than 1,200,000 prisoners inside North America. The organization is committed to serve and furthermore interface individuals and firms by providing public information, emergency responses, monitoring products, investigation, biometric analysis, incident management, inmate self-service, communication, information management and services with the objective of improving the world status. Thus, Securus Technologies reputation has continued to grow with the services becoming common each and every day.


Securus’ Christmas Visitation Video Brings Joy To Inmates and Their Families.

The holiday season is a vital period for families to enjoy and create memorable experiences. Most people will often have some days off of work to travel miles and reconnect with their loved ones for the festivities. In some cases, families can only reconnect in virtual means for some reasons such as a busy work schedule and incarceration. Securus Technologies provides an online avenue for families to share the moments of the festive season in real time.


According to a video uploaded to YouTube, a young boy has a live video call with his father on a Christmas morning. The father, who is a prisoner in one of the United States correctional facilities, is unable to be physically present to open the gifts with his children and share a lasting Christmas tradition. He prompts his son to head downstairs and unwrap his gifts as he listens and talks to him on call. Securus video visitation feature provided the boy with an equally memorable experience through a virtual platform.


Securus provides friends, families and other visitors with two options while using their online video visitation portal. Depending on the facility’s resources, the user can either schedule an online visitation or pre-date an on-site visit to the facility in question. The Securus feature of online visitation benefits the visitors by saving on time that would be utilized to travel to the prison’s location and wait on the visitors’ queue, and money that would pay for the parking fee. The only requirements for conducting an online video visitation are a computer with a working web camera, a fast enough connection to the internet and a registered Securus online account. The Onsite visitation allows the visitor to pre-schedule a visit and eliminate the need to queue behind long lines at the prison.


Securus Technologies Incorporation is among the leading providers of communication for prisoners across the US. They also provide tracking services for parolees and government information management solutions. The aim of the firm is to provide innovative, comprehensive, technical and user-friendly products and services in correctional facilities and legal enforcement organizations. Currently, they serve approximately 2600 prison facilities in forty-five states, Canada, Columbia and over one million inmates in the United States alone. Securus’ headquarter office is in Dallas Texas, and their branch offices are located in other regions in the Dallas metropolitan area, and in Atlanta, Georgia. Securus has received accreditation from the Better Business Bureau and proven its values by promptly and effectually addressing complaint concerns from clients.


Securus Technologies Shows Compassion and Caring

As a native Louisianan, I all too well understand the stress and fear that severe flooding can cause. My family and I were victims of Hurricane Katrina in 2005. We managed to get out before the storm hit, but we lost several friends and co-workers who were not so fortunate. We did lose everything else. Thankfully, we did not have anyone incarcerated in Louisiana state prisons. I did know one friend who did, and she was terrified of what had become of her family member. It was days before she was able to get to a place where her family member could call her to let her know that he was alright.
I think that it is a beautiful thing that Securus Technologies stepped up and provided a free call each day for each inmate so they could reassure their families that they were safe and well. Those inmates incarcerated in the area of Louisiana that suffered significant flooding during this summer were able to keep in touch with their loved ones, and the assurance of safety on both sides is priceless.
Securus Technologies is a non-profit company that provides invaluable services to incarcerated inmates as can be seen in this URL:
In the wake of any natural disaster, kindness, generosity, and caring come from many different directions. Securus Technologies is just trying to do their part for the sake all the victims of the flooding in Louisiana.